FREQUENTLY ASKED QUESTIONS
Does ANIW accept returns or exchanges?
No, ANIW does not accept returns or exchanges due to hygiene reasons.
What kind of payments does ANIW accept?
We accept Afterpay, Paypal and Visa, Master Card, American Express, and Discover
I would love to collaborate with ANIW, who do I contact?
Thank you! This is always a huge compliment to our small business. Please send your info, including name, social handles and any other helpful information to email@example.com
Does ANIW ship internationally?
Yes we do!
Can I return or exchange accessory if brakes while I am trying to put it on or I am wearing it?
No, once you wear our accessories you are liable for them. We do not accept returns or exchanges for broken or damaged accessories.
Can I return or exchange accessory if it does not fit me?
No, ANIW does not accept returns or exchanges due to hygiene reasons. If your accessory does not fit you, contact us and on your next purchase we will send you a jewelry of your choice!
My jewelry is turning color why is this happening?
Every person's unique skin oils react differently to certain metals and plating. We are not responsible for your skin's reaction to our products. We explain what our jewelry is made out of so if you are allergic or have a reaction to the underlying metals you understand which metals they are.
What is your jewelry made out of?
Gold Plated Jewelry: Is made out of stainless steel.
Gold Filled Jewelry: Made out of copper and brass.
S925 Jewelry: Sterling Silver.
How do I care for my jewelry?
Protect your jewelry and its plating by removing it while swimming, showering, exercising, washing your hands, or applying any products such as perfumes, lotions, or hair products.
We pride ourselves on the quality of our product; however, if your jewelry should be exposed to any of the above products, tarnishing or skin irritation may occur. Tarnishing may also be caused by the skin's natural pH levels.
Cleaning Instructions: To keep your jewelry clean, wipe it with our ANIW cloth. Do not use jewelry cleaner.
My jewelry has tarnished, can I return it?
We will not be held responsible for the maintenance of your jewelry. We provide a car guide card with your order. It is your responsibility to maintain the quality of the jewelry.
How long will my jewelry last?
Gold Plated Jewelry: will last 1-2 years or more if taken care of properly.
Gold Filled Jewelry: Can last forever if taken care of properly.
S925 Jewelry: Can last over 5 years if taken care of properly.
What is afterpay?
Pay for your purchase in four interest-free installments (due every two weeks). Always zero interest, never additional fees when you pay on time. No long forms (yay!). You’ll know if you’re approved instantly and your order will ship as usual. For more information, visit: https://www.afterpay.com/how-it-works.
For additional inquiries, please contact us at firstname.lastname@example.org.